Facebook Statement: “It is not Email”

In my post yesterday I suggested that Facebook may add email to their services. Today Mashable confirms “It is not email”. Messages3

Apparently this Facebook messaging system will be a more seamless, chat-like experience with a ‘social’ inbox. This would mean that the inbox will reflect the relationship you have with a sender or recipient of the email (I got that part right).

The system will run on multiple platforms, including phones.

I certainly hope it is not like Google Wave.

All is explained in this blog post from Facebook’s Joe Seligstein.

What I noticed:

  1. It is like a unified messaging system because it creates threads of conversations, indifferent if the messaging was done by text, email of Facebook writings.
  2. It will come with a ‘@facebook.com’ email alias.
  3. There is a reference to voice in the blog: “Relatively soon, we’ll probably all stop using arbitrary ten digit numbers and bizarre sequences of characters to contact each other.”
  4. They make a good point that the system should find out what the best way is to get a message to a person. Some may prefer email, others may prefer texting. By just entering the message, the system should figure out the delivery method.
  5. They make a point of not needing subject lines – messages are sorted by the people they got send to.

There is a good video explanation on the blog entry by Joe.

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Is the web better with friends?

A segment of a social network

Image via Wikipedia

On the Facebook webpage about Instant Personalization it says:

“See your friends’ reviews first when you search for a movie to watch.
Hear your favorite songs automatically when you visit a music site.
Experience a Web tailored to you and your friends.”

This statement has an important verb associated to it: “Search”.

On October 13, 2010, Facebook announced a partnership with Bing, allowing Bing to research the biggest social network in the world when you search the web.

This collaboration enhances the search experience of Bing because you not only can find the information you are looking for, you also can see how your social network rates the things you are searching for. The very important Facebook “Like”-button aggregates all this information.

When you search for a restaurant, it will show you if you have friends in your network that “liked” that restaurant, but because the web has a digital reference to almost anything, this scenario also plays when you are looking for a book, a computer, a travel destination and even your neighbor.

So lets shift our viewpoint here: how do you make money with search? Through advertisement right? Google knows this; they also know you make more money with targeted advertisements. The more you know about a person, the more money you can make.

Who do you think knows more about you? Facebook or Google? Of course Google may know about your searching habits, but how much info about your personal life is in your Facebook pages?

You may argue that you only publish public info on your Facebook pages and that is probably true (you are a responsible and good net-citizen). But what about your 500 or more friends. What they share with or about you is now also searchable by Bing.

It is like a big game of trust. I trust my ‘friends’, I trust Bing and because of that I trust Bing to trust my ‘friends’; or better still I trust my ‘friends’ to trust Bing (Facebook offers an opt-out possibility, but can you find it in the settings?).

So, is this bad? Not if you want to trade some privacy to get a good search experience. But it is bad if someone in your friend network starts misbehaving – do you really want a friend that starts pressing every ‘like’ button he or she can find on a lot of very questionable sites or forums? You may be on holiday while somebody starts posting very strange texts on your wall. If it becomes searchable throughout your whole social network it may be something you do not ‘like’ (pun intended).

On the aspect of Facebook only containing your public information, I want to make another point; according to TechCrunch, we can expect Facebook to announce on Monday, October 15, 2010, their next step: Facebook Email.

Facebook email will make a lot of sense; because Facebook knows who and what is going on in your network it can help prioritize your email. You can also very easily integrate the contact data – that is probably why Facebook and Google had a fight over importing contacts from one to another last week. It is a natural extension to the wall postings and your email probably contains information that can then be of interest to any targeted advertising.

This may all be seen as paranoia and some of it probably is. After all if we want technology to work for us, we need to provide it with information it can work with. I would however very much ‘like’ it, when these companies gave us some kind of overview what type of connections and level of privacy access I have created. Some openness on my social profile would help me understand the impact of my actions.

Two thoughts to leave you with:

  • It would be fun if Facebook based its email on Microsoft technology (including the online Office components) – this would ready create a headache for Google.
  • To worsen your conspiracy feelings: would you connect your XBOX Kinect to your Facebook account?

 

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Windows Phone 7 – Marketing Fail

Today I looked at this website. Looks cool and shows that Microsoft is ramping up quite nicely to the introduction of Phone 7. So I went along and clicked on the shop now button in the left below corner of the page:

image
(this is a small clip of the page)

This brought me to a page listing all countries that have “Windows Phones” available. So I clicked “Netherlands”. The next page was Dutch, *but no reference at all to Windows Phone 7*. It still advertises Windows Mobile 6.5.

My next action was to go back to the page with the all the countries listed and clicked “United States”. This showed me again a nice page and I clicked on the link in the left below corner:

image
(this is a small clip of the page)

A new page opened, showing me:

image
(this is a small clip of the page)

Oh and by the way, if you click “Belgium and Luxemburg (Dutch)”, there is a reference to Windows Phone 7:

image
(this is a small clip of the page)

*Sigh* How hard is it to get these things right? Just show me a page explaining in which regions it will or will not be available after launch, together with a timeline. I am sure you can do that stunningly in Silverlight. This way of marketing and communicating is strange and shows no understanding of your (global) clients.

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2 new video’s on Windows Phone 7

First video is an interview/walkthrough with “John from Microsoft” and published by IntoMobile.com and the second is a new (at least for me it is) promotional video on the product experiences.

Office Web Apps, LinkedIn and Facebook all become one happy family

Image representing LinkedIn as depicted in Cru...

Image via CrunchBase

Microsoft has rolled out numerous updates to its web services (see below for the news-links).

 

1.

Office Web Apps is updated with new features such as embedding public documents in blogs and websites. You can expect automatic updates across the web of these publications, when the original file gets updated.

Think about this, I update my original document(s) and all of its ‘clones’, everywhere on the internet are updated automatically.

Example:

 

2.

Windows Live announced an integration with LinkedIn, the social networking site for business profiles and connections. Contacts in Windows Live can be integrated with contacts in LinkedIn and properties of the contacts can be merged to create a “more complete” profile of your contacts. Also status updates will propagate into Live Messenger. Full federation will be rolled out over the next weeks.

Think about this; from a cultural point of view, all your business partners now will become your buddies, with instant updates on their status.

3.

Facebook chatting will be integrated with Live Messenger. Not only for the desktop software (that was already a big success: Windows Live Messenger already ranks fourth in daily active users who connect to Facebook worldwide (source)),  but now also for the web version of Live Messenger.

Think about this; Live Messenger is the worlds largest chat network and Facebook is the worlds largest social networking site.

My observations:

  1. Will the internet be resilient enough to support all this integration overhead, after all it was not build to act as an enterprise service bus (aaah, you SOA lovers, think about that for a while….).
  2. Anybody that now discards the importance of cloud orchestration, really has no clue about what is going on (more on this later).

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